How it all works, start to finish.

Do you clean my area?

We clean right across Greater Melbourne. Officer, Pakenham, Beaconsfield, Berwick, Cranbourne and so on, out to the far side of the city.

You do not have to guess. Start typing your address on the quote page and pick it from the list. It checks your postcode as you type and tells you straight away whether we come to you. If it says no and you think we should, ask us. The list grows.

Picking your address from the list matters. It is what fills in your postcode and puts the pin on the map, so your cleaner arrives at the right door.

What we clean

These have a price you can work out yourself, right now:

• Regular home cleaning
  An ongoing clean on a set schedule, to the same checklist every visit.
• One-off home clean
  A single deep clean when you need the house brought back up.
• End of lease clean
  Cleaned to the inspection, not a general tidy. For getting the bond back.
• Commercial cleaning
  Offices, retail and other commercial premises.

These we price individually, because no two are the same. Send us the details and we will come back to you:

• Airbnb and short-stay changeovers quote on request
  A full changeover between guests: linen, bathrooms, kitchen and the place reset to match your listing photos.
• New build and builders clean quote on request
  The clean that hands a new house over: construction dust, plaster, paint spots and stickers off the glass.
• Post-renovation clean quote on request
  After the trades leave: fine dust out of every corner, and out of the rooms the work never touched.

Getting a price

Open the quote page and tell us what you want cleaned: the rooms, any extras, how often, and when. One of our team will get back to you with a price soon, with a link to book and pay if you're happy with it.

What moves the price:

• The rooms. How many bedrooms and bathrooms, mostly.
• Extras. Oven, fridge, windows, balcony and the rest, each added on top.
• Condition. If a place has been left a long time it takes longer, and the quote says so.
• How often. Book it regularly and the price drops. See regular cleans.
• Short notice. We normally want about 7 days to get a cleaner to you. Sooner than that we can often still do it, with a small surcharge for the scramble.

Prices include GST at 10%, and your invoice shows it separately. Our ABN is 98 700 558 729.

Promo code? There is a box for it on the booking page, just under your address. Type it in and the discount shows in your total before you pay. One important thing: a promo applies to your first clean. If you book a regular clean with a code, the first one is discounted and the ones after it are at the normal rate.

Booking it in

1. Ask for a quote on the quote page. We'll email you the price.
2. Your address, picked from the list as you type.
3. A day and a time of day. Morning or afternoon, not a to-the-minute slot. See on the day for why.
4. How to get in, and anything we should know. Pets, parking, a gate code, a room to leave alone.
5. Pay, and it is locked in.

Nothing is booked until it is paid. Until then the slot is still available to somebody else.

Paying

The full amount is paid up front. That is what secures the day and gets a cleaner assigned to you.

Pay Now

The quickest way. The Pay Now button on your order page opens a secure payment form and takes PayID, credit card, Google Pay, Apple Pay and BPay. Card and wallet payments confirm on the spot and your booking is live immediately.

We never see or store your card number. It goes straight to the payment provider.

Bank transfer

Prefer to move the money yourself? Your order page shows our account details and a booking reference beginning OTBC. Please use your booking reference so we can match the payment.

A transfer is confirmed when the money lands in our account, not when your bank says it has been sent, so allow for that if your clean is close. You have about 24 hours to complete it before the slot is released.

Check the account details on your own order page, every time. We will never email or text you to say our bank details have changed. If you get a message like that, it is not from us. Ring us on 0433 869 158 before you send anything.

Your invoice

A tax invoice is emailed to you once the payment clears, showing the GST. It is a PDF, so it goes straight to your accountant or your property manager.

What happens next

As soon as your payment succeeds you get an email confirming the booking, and a text message to the mobile you gave us. If you have not seen the email within a few minutes, check your junk folder before you worry.

We send one more text the day before, as a reminder. That is all. We do not use your number for marketing.

Getting ready

You do not need to tidy up first. You do need to sort out four things:

• Getting in. Home, a key left somewhere, a lockbox code, a building intercom, whatever it is, tell us in the booking notes.
• Parking. If it is permit-only or genuinely hopeless, say so. A cleaner circling the block is time off your clean.
• Pets. Tell us what and where. We are not bothered by animals, we just do not want to let one out of the front door.
• Anything precious or fragile. Put it away, or write it in the notes and we will leave it alone.

Power and running water need to be on. For an end of lease clean in an empty place, this catches people out more than anything else.

On the day

You booked a morning or an afternoon rather than an exact time, on purpose. A cleaner given a fixed minute either rushes the job before yours or turns up late to yours, and we would rather do neither.

1. Your cleaner arrives and starts by photographing every room.
2. They work through what is on your invoice: the rooms and extras you paid for, not a general tidy.
3. They photograph it again at the end, from the same places.

You do not have to be there. Plenty of people are at work and come home to a clean house.

Those photos are not for show. They are the record we both look at if anything is disputed, and they are why we can offer the guarantee below.

After the clean

We email you the before and after photos, side by side, so you can see exactly what was done even if you were not home.

That email gives you two things to do, and you will only want one of them:

• Something is not right? Say so on that page. It goes straight to the office and starts the guarantee below.
• Happy with it? A Google review genuinely helps a small business, and there is a link for it.

If something is wrong

The remedy is that a cleaner comes back and re-does it. Report it from the photo email, or ring the office on 0433 869 158. Tell us which room and what was missed, and the photos do the rest.

Changing or cancelling

Life happens. Ring us on 0433 869 158 or email admin@ontimebeyondclean.com.au with your OTBC reference and we will move it.

• More than 48 hours before the clean. Change it or cancel it, no charge.
• Inside 48 hours. A 50% fee applies. By that point your cleaner has turned down other work to hold the slot.
• On the day itself. Not refundable. The cleaner is already on their way to you.

Moving a clean is not the same as cancelling it. If you can give us a new date, ask about that first.

Regular cleans

Booking the same clean on a repeat costs less every time:

The discount is not a lock-in. There is no contract and no exit fee. Ring us and stop it whenever you like, as long as it is more than 48 hours before the next one.

Promo codes and regular cleans. A promo code applies to the first clean only. The regular discount above applies to all of them, including the first, so a code on a weekly booking gets you both on day one and the weekly rate after that.

Still stuck

A real person, in the office, not a chatbot.

• Phone 0433 869 158
• Email admin@ontimebeyondclean.com.au
• Or use the contact form.

Have your OTBC reference handy if your question is about a booking you have already made. It is in your confirmation email and at the top of your order page.